Terms of Service

In these Terms:

Oneg is a marketplace and technology platform that allows customers to discover Partners, compare offerings, filter products, place orders, pay online, and receive or collect products according to the delivery or pickup method available for each Order.

Oneg may provide technology, payment coordination, order management, customer support, delivery coordination, promotional tools, and other marketplace services. Unless expressly stated otherwise, the Products are prepared, packaged, described, priced, and supplied by the relevant Partner.

The commercial relationship for the purchase of Products may be between the customer and the relevant Partner, while Oneg acts as the platform, payment facilitator, coordinator, support layer, and/or delivery coordinator, depending on the Order and delivery method.

You must be at least 18 years old to use Oneg and place Orders. By using Oneg, you confirm that you are legally capable of entering into binding agreements.

If you use Oneg on behalf of another person, family, organization, synagogue, business, or event, you confirm that you have authority to do so and that you are responsible for the Order and payment.

You may need to create an account to place Orders or access certain features. You agree to provide accurate, current, and complete information, including your name, phone number, delivery address, payment details, and any other information required to process the Order.

You are responsible for keeping your login details secure and for all activity under your account. You must notify Oneg immediately if you suspect unauthorized access or misuse.

Oneg may suspend, restrict, or close an account if we reasonably believe that the account is used for fraud, abuse, false Orders, chargeback abuse, harassment, security violations, unlawful activity, or conduct that harms Oneg, Partners, couriers, other Users, or the platform.

When you place an Order, you make an offer to purchase the selected Products from the relevant Partner or Partners through Oneg. An Order is not guaranteed until it is accepted, confirmed, and successfully paid according to the checkout flow.

Oneg and/or the relevant Partner may reject or cancel an Order if:

Partners are responsible for the accuracy of their menus, Product names, descriptions, prices, images, ingredients, allergens, nutritional information, kosher status, kashrut certificates, preparation methods, packaging, and availability.

Oneg may display Partner-provided information, including kashrut badges, certificates, allergen notes, store descriptions, and Product descriptions. Oneg does not independently guarantee the completeness or accuracy of that information unless expressly stated in writing.

If you have allergies, dietary restrictions, medical restrictions, religious requirements, kashrut requirements, or sensitivity to specific ingredients, you must carefully review the information displayed and contact support before ordering if the information is not clear. Oneg is not responsible for harm caused by a User ignoring displayed information or failing to verify critical dietary or religious requirements before placing an Order.

Partners remain responsible for complying with applicable food safety, hygiene, labeling, business licensing, kashrut, and consumer protection requirements.

Oneg displays prices, fees, and applicable charges during the ordering process. The total amount payable will be shown before payment confirmation.

The total may include:

Payments may be processed by third-party payment providers. By placing an Order, you authorize Oneg and/or its payment providers to charge the selected payment method for the total amount shown at checkout.

Oneg may collect payment on behalf of Partners and distribute amounts to Partners according to its internal payout arrangements. This does not make Oneg the manufacturer, cook, packager, or direct supplier of Products prepared by Partners.

Oneg does not intentionally store full card numbers where payment information is handled by a regulated third-party payment provider. Payment processing is subject to the provider's own security and processing rules.

If payment is refused, cancelled, reversed, charged back, or suspected of fraud, Oneg may cancel the Order, suspend the account, request additional verification, or take reasonable collection or legal steps.

Oneg may offer one or more delivery or pickup methods depending on Partner, city, Product type, schedule, and operational availability.

Oneg may offer Products and delivery flows designed for Shabbat, kiddush, holidays, family meals, synagogue needs, and scheduled gatherings.

Because these Orders are often time-sensitive and may involve prepared food, multiple Partners, limited preparation windows, and delivery before Shabbat or a specific event, cancellation and refund rights may be more limited after the Partner starts preparation, sourcing, packaging, or coordination.

Users are responsible for checking order deadlines, delivery windows, pickup times, address accuracy, and availability before Shabbat or the relevant event.

Cancellation rights depend on the type of Product, timing, preparation status, delivery status, and applicable law.

You may request cancellation by contacting Oneg through:

Oneg may provide a full refund, partial refund, credit, replacement, or other remedy depending on the issue and applicable law.

A refund may be appropriate where:

Oneg may offer promotions, discounts, coupons, referral benefits, delivery discounts, store-specific promotions, category promotions, city-specific promotions, or account credits.

Promotions may be limited by time, city, Partner, Product, category, delivery method, minimum order amount, User type, first order status, or other conditions displayed in the promotion.

Oneg may cancel, refuse, or reverse a promotion if there is fraud, abuse, duplicate accounts, technical error, misuse, or breach of these Terms.

Unless expressly stated otherwise, promotions and credits cannot be exchanged for cash, transferred, resold, combined with other promotions, or applied retroactively to past Orders.

If Oneg or a Partner offers alcohol or other age-restricted Products, you must be legally permitted to purchase and receive them.

Oneg, the Partner, or the courier may require age verification or identification at delivery or pickup. Delivery or pickup may be refused if the recipient cannot prove legal age, appears intoxicated, or if delivering the Product would violate applicable law.

If delivery or pickup is refused because the customer does not meet legal requirements, Oneg may refuse a full refund where permitted by law, especially if the Product is perishable, prepared, or cannot be resold.

You agree not to:

Oneg may allow Users to submit ratings, reviews, comments, photos, feedback, or other content.

By submitting content, you confirm that the content is truthful, based on your genuine experience, does not violate third-party rights, and does not contain unlawful, defamatory, discriminatory, abusive, private, or misleading material.

You grant Oneg a worldwide, non-exclusive, royalty-free license to use, reproduce, display, publish, translate, adapt, and distribute the content for platform, moderation, quality, support, analytics, and promotional purposes.

Oneg may moderate, edit, anonymize, reject, or remove content at its discretion, especially if the content is abusive, fake, irrelevant, discriminatory, illegal, or harmful to Users, Partners, couriers, or the platform.

Partners are independent businesses. Partners are responsible for their Products, Product information, pricing, availability, preparation, packaging, quality, food safety, hygiene, kashrut claims, licenses, permits, business compliance, taxes, invoices where applicable, and Store Delivery where applicable.

Oneg may review, approve, suspend, remove, or restrict Partners, Products, listings, badges, stores, or delivery methods where needed for quality, safety, compliance, user protection, or platform integrity.

Oneg does not guarantee that every Partner will always be available, that every Product will be in stock, or that every displayed Product will be suitable for every dietary, religious, medical, or personal requirement.

Oneg aims to provide a reliable platform but does not guarantee uninterrupted, error-free, or always-available access.

The platform may be unavailable or limited due to maintenance, updates, outages, cyber incidents, payment provider issues, hosting issues, third-party service failure, high demand, operational constraints, or force majeure.

Oneg may update, change, suspend, or discontinue features, pages, categories, Partners, delivery methods, or services at any time, subject to applicable law and confirmed Orders.

Oneg processes personal data according to its Privacy Policy. The Privacy Policy explains what information is collected, why it is used, how it is shared, how long it may be retained, and what rights Users may have.

The Privacy Policy is available at: /privacy-policy.

By using Oneg, you acknowledge that personal data may be processed for account management, ordering, payment, delivery, pickup, customer support, fraud prevention, safety, analytics, legal compliance, and service improvement.

You may request deletion of your account through the account settings where available or through the Account Deletion page: /account-deletion.

Deleting your account does not automatically delete information that Oneg must retain for legal, tax, accounting, fraud prevention, security, chargeback, dispute, or regulatory reasons.

Oneg may retain limited records of past Orders, invoices, payments, refunds, support communications, and legal compliance data where required or permitted by law.

Oneg may send transactional communications necessary for the service, including account messages, order confirmations, delivery updates, pickup instructions, payment notices, refund notices, security alerts, and support messages.

Oneg may send marketing communications only where permitted by law and according to the consent and unsubscribe mechanisms available to the User.

You may opt out of marketing communications using the unsubscribe method provided in the message or by contacting support. Opting out of marketing does not stop essential transactional or legal communications.

Oneg aims to provide accessible digital services. Accessibility information and contact details are available at: /accessibility-statement.

If you experience an accessibility issue, contact Oneg at yehielzaouch@gmail.com or 0584281866 and include the page, device, browser, issue description, and any assistive technology used if relevant.

Oneg, its name, branding, logo, design, interface, software, text, graphics, icons, workflows, databases, and platform structure are protected by intellectual property laws and belong to Oneg, SHABBAT EATS, or their licensors.

You may not copy, reproduce, modify, distribute, sell, scrape, reverse engineer, create derivative works from, or commercially exploit Oneg without prior written permission.

Partner names, logos, Product images, and store materials may belong to the relevant Partners. Partners grant Oneg the right to display and use such materials for platform, ordering, marketing, and support purposes.

Oneg may rely on third-party services, including payment providers, mapping services, hosting providers, analytics providers, messaging services, delivery tools, fraud prevention tools, app stores, and customer support tools.

Third-party services may have their own terms and privacy practices. Oneg is not responsible for third-party service failures beyond its reasonable control, but Oneg will take reasonable steps to manage issues affecting confirmed Orders where required by law.

To the maximum extent permitted by applicable law, Oneg is not liable for indirect, incidental, special, punitive, or consequential damages, loss of profit, loss of business, loss of data, reputational harm, or losses caused by third-party conduct.

Oneg is not responsible for Partner-provided information, Partner food preparation, Partner packaging, Partner kashrut claims, Partner allergen information, Store Delivery execution, customer address errors, customer unavailability, or customer misuse of Products, except where liability cannot be excluded by law.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for fraud, intentional misconduct, gross negligence where applicable, bodily injury caused by legally attributable fault, or mandatory consumer rights.

You agree to compensate Oneg for losses, claims, costs, damages, fines, chargebacks, or expenses arising from your misuse of the platform, breach of these Terms, unlawful conduct, fraud, abusive Orders, violation of third-party rights, or incorrect information provided by you.

This section applies only to the extent permitted by applicable law and does not limit mandatory consumer rights.

Oneg is not responsible for delay or failure caused by events beyond reasonable control, including war, terrorism, civil unrest, security incidents, strikes, labor disputes, road closures, severe weather, fire, flood, epidemic, government action, internet outage, payment provider failure, hosting failure, cyberattack, supply shortage, or other force majeure events.

In such cases, Oneg may cancel, reschedule, refund, partially refund, or otherwise handle affected Orders according to the circumstances and applicable law.

Oneg may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date.

If a change is material, Oneg may provide additional notice through the platform, email, app notification, or another reasonable method.

Your continued use of Oneg after updated Terms are posted means you accept the updated Terms, unless applicable law requires a different form of consent.

These Terms may be made available in English, Hebrew, French, or other languages. If there is a conflict between translated versions, the Hebrew version will prevail for services provided in Israel, unless mandatory law requires otherwise.

These Terms are governed by the laws of the State of Israel.

Subject to mandatory consumer protection rules and any jurisdiction that cannot legally be excluded, disputes relating to these Terms or Oneg will be handled by the competent courts of Jerusalem, Israel.

For questions, support, cancellation requests, refund requests, accessibility issues, or legal notices, contact Oneg: